About Us & Policies

I thought this would be the perfect place to introduce ourselves. My name is Isabelle (Is, Izzy), the owner & founder of LLWestern. Supported and inspired by my beautiful family, my partner Travis & son Benji.

My inspiration is my little boy, entirely. I started this business in 2019 (formally Love Loki Co) making rainbow macrame wall hangings after lots of heart ache on our fertility journey as a way of finding myself again. We were soon in 2021 after BLESSED with our little cowboy, Benji. Which sparked a beautiful rebrand into Love Loki Western (LLWestern). Every item I make & manufacture, I do in real time as my little boy needs something like swimmers, and I can only find said item in dino or ocean prints. You can rest assured knowing that we have tried and tested every product we bring to you. It is my absolute mission to bring Western to the everyday essentials!

I hope this gives you some insight to us and the journey of LLWestern.

Policy Information

Refund Policy

Love Loki has a 30-day return/refund policy. You must contact us within 30 days of purchasing your item to request a refund.
To meet the criteria for a return, your item must be in the same condition that you received it, unworn and unused. This will be accessed once the item has been receive by us, at your expense.
We will notify you and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method.

NOTE: The processing time of the bank, or application used to pay is out of our hands. This may take some time.


Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Please contact us via email, or our website to start the exchange process. Exchanges can only happen if item is as new, and unused.

Shipping Policy

As we are rurally located, our shipment days are Monday, Wednesday & Friday.

All standard orders are processed within 1-5 business days. Estimated Delivery is 2-8 business days in Australia. 

All personalised/custom orders have a standard of 1 to 2 week processing time. This does not include shipping time.

All express orders are processed within 1-3 business days, depending on volume of express orders placed. Estimated Delivery is 1-2 business days in Australia unless delayed by Australia Post. 

Orders are not shipped or delivered on weekends or public holidays. 

If there is a significant delay in shipment of your order, we will contact you via email.